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Trust first

SMS, done the compliant way

We follow Twilio and carrier best practices for A2P messaging. Every booking and status update is tied to explicit consent, with easy opt-out and clear retention rules.

Plain-language consent at every opt-in moment

Clear HELP/STOP instructions and easy opt-out

No data reselling — only operational messaging

Rate limits and quiet hours to avoid spam

Traceable audit trail of bookings and consent

Opt-out keywords we honor

HELP

Get support and learn how to manage messaging preferences.

STOP

Immediately opts out of all non-essential SMS notifications.

START

Re-enables SMS updates after an opt-out.

What we send

  • Booking confirmations and schedule reminders
  • Status updates during active service jobs
  • Job completion receipts (when enabled)
  • No promotions without separate marketing opt-in

Consent rules

  • We collect explicit consent during booking.
  • Every message includes HELP/STOP guidance.
  • Opt-outs are respected instantly for non-critical SMS.
  • Service-critical updates honor local quiet hours.

Data handling

  • SMS logs kept only for operational auditing.
  • No sharing or reselling of phone numbers.
  • Encryption in transit via HTTPS for every API call.
  • PII redaction in alerts and dashboards when possible.

Need help?

Reach us for privacy inquiries or opt-out support:

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